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Waliya KhanAutomation & applied AIStart a conversation

Automation strategist & applied AI builder

Waliya Khan.

Useful automation. Built around people.

I work with teams to understand the process, design the right handoffs and turn disconnected tools into a usable business system.

Explore selected workStart a conversation
LinkedIn (opens in a new tab)GitHub (opens in a new tab)DonDev (opens in a new tab)
Connected by design
A useful system starts with the people operating it.
CEO, DonDev · Since July 2024
Co-founder
Discovery to tested handover
Process first
Human decisions kept explicit
Applied AI
01 / Perspective

The process comes first.

At DonDev, I lead client discovery and solution design from the first process map to tested handover. My technical work in data science and agentic AI helps me distinguish where AI is useful, where a deterministic workflow is sufficient, and where a person's approval should remain part of the system.

How I approach the work
02 / Selected work

Built around
real constraints.

Selected DonDev work. The delivery is collaborative; each project keeps its scope and current status explicit.

Hospitality · DonDev

Connected hospitality operations

A shared operational record for enquiries, proposals, bookings and the people delivering an event.

Shared studio delivery

  • Connect client intake and reviewed proposals to booking and event records.
  • Bring staffing, menu approvals and vendor coordination into the same operational context.
  • Replace overlapping tools with a custom platform that keeps the owner close to the decisions.

The core CRM is live. The later pricing and payment expansion was built locally and awaiting production connection in the supplied project notes.

Tools & methods

  • Custom CRM
  • Make
  • Google Workspace
  • APIs
Logistics · DonDev

Logistics onboarding & reconciliation

Connect the customer onboarding journey with shipment records, balance management and financial handoffs.

Shared studio delivery

  • Gather onboarding context and prepare document and deposit handoffs, retaining sales-manager quote approval.
  • Connect shipment records with customer balances and a pre-invoice audit application.
  • Route problematic orders and overdue invoices to a manager rather than silently processing exceptions.

Onboarding was created; expanded reconciliation and balance workflows are ongoing. Inventory syncing is an in-progress workstream, not a completed accuracy claim.

Tools & methods

  • monday.com
  • ShipStation
  • Stripe
  • PandaDoc
  • n8n
Client services · DonDev

AI-assisted client intake

Capture inbound enquiries through a voice agent and carry useful context into the next step.

Shared studio delivery

  • Use the business context to collect the information needed for an intake.
  • Record the conversation outcome and connect it with the relevant CRM workflow.
  • Define where automation ends and a person should take over.

Tools & methods

  • n8n
  • Vapi
  • CRM
  • Webhooks
03 / Approach

Clarity before complexity.

  1. 01

    Start with the friction

    Understand the repeated work, who owns it and what an improvement would actually mean.

  2. 02

    Design the handoffs

    Make the records, approval points and exceptional cases clear before building.

  3. 03

    Use AI selectively

    Apply it to bounded interpretation and drafting tasks, not every step in a process.

  4. 04

    Test with the team

    Validate the full workflow and leave the people operating it with a clear handover.

04 / Experience

A foundation
in the work.

Jul 2024 — present

CEO & Co-founder

DonDev

Lead client discovery, process mapping and solution design for teams in the US, UK and Pakistan, working through implementation to tested handover.

Aug 2023 — Aug 2024

RPA Developer

Ashtex Solutions

Order processing, inventory, deal creation and invoicing automation using Make, Google Apps Script and ClickUp.

Selected technical work

Agentic AI & content systems

Independent and academic projects

SocioGPT project leadership, retrieval-grounded agent systems and model fine-tuning. SocioGPT publishes generated content only after human approval.

05 / Capabilities

A toolkit, not a constraint.

Process & delivery

  • Client discovery · process mapping · scope design
  • Operational handoffs · approval rules
  • Testing · documentation · delivery ownership

Business systems

  • n8n · Make · Zapier · REST APIs
  • Zoho CRM · monday.com · ShipStation
  • Stripe · PandaDoc · Google Workspace

AI integration

  • Python · LangGraph · RAG
  • Voice-agent intake · structured information gathering
  • OpenAI Agents & Workflows · Make Intermediate

Education & foundations

Technical foundation

Business, information technology & data science

University of the Punjab

BBIT, IT specialization; ongoing MPhil in Data Science. Training in OpenAI Agents and Workflows and Make Intermediate.

06 / Contact

Make the process worth automating.

Share how the work happens today, which tools are involved and where the handoff breaks. We can start from there.

A direct conversation

waliyakhan@dondev.techWrite an email

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